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Elevate Every Sip

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Sip Art, Live Art

Virelinne creates handcrafted ceramic cups that transform everyday moments into memorable experiences. With a focus on quality, sustainability, and unique design, we aim to bring beauty and functionality to your home. Every cup is a testament to artistry and care, designed for customers who appreciate both style and substance.

About Virelinne

FAQs

Frequently Asked Questions

What payment methods do you accept?

We currently accept PayPal for all purchases. You can complete your payment using your PayPal balance or any funding source linked to your PayPal account. All payments must be completed at checkout for your order to be processed.

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What currency are payments processed in?

All transactions are processed in EUR. If you pay in another currency, your bank or payment provider may apply conversion rates or additional fees that we cannot control.

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How long does order processing take?

Our handling time is 1–2 business days (Monday to Friday). Orders placed after our cut-off time will be processed the next business day.

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What is your return policy?

We offer a 35-day return window starting from the date of delivery. Products must be returned in new, unused, and undamaged condition with no signs of wear, washing, or chips.

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Who pays for return shipping?

All return shipping is free. Once your return request is approved, we will provide a downloadable return label that you can print and attach to your package.

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How do I initiate a return or exchange?

Simply email us at info@virelinne.com. Our customer service team will review your request, provide return instructions, and issue your printable return label.

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Do you offer gift packaging?

At this time, we do not offer gift packaging. However, our ceramic cups arrive securely and neatly packaged, making them suitable for gifting.